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Customer Service

Utilita Energy joins forces with award-winning Settld’s tech to streamline bereavement customer care

Utilita Energy signs up to online bereavement service Settld to improve care for customers and relatives of those who have died Utilita customers to be directed to Settld to notify a death to all other relevant UK service providers with…

Want to use Gen AI for great customer experience? Expert reveals all

Written by Joyce Gordon, Head of Generative AI, Amperity In the customer experience landscape, the fervour surrounding generative AI has reached a crescendo. However, for many consumer brands, the divide between expectations and reality looms large. Brands envisioning a seamless, magical…